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Would you like to be part of a group to advise on service charges and income for the new Queenshill Development?

LJHA Board and management have been looking at the purchase or replacement of major items not covered by rental income, such as communal lifts, decorating communal corridors and rooms, fire alarm systems, and communal furniture.

Two options are being considered for doing this, and we would like to obtain residents’ views on these.
1. The ‘arrears’ model. If a major piece of work needed to be carried out, we would complete this, and residents would then be recharged through service charges.

2. A ‘sinking fund’ or ‘rainy day’ model. This would involve a proportion of service charges going into a communal account to pay for any major work which might need to take place at some point. Currently we don’t do this, but it is a fairly common practice in some housing associations.

We would like to create a Hot Topic Group to allow residents to help us to make a decision. Ideally, we would like a mixture of residents across different types of homes.

If you are interested, please contact Simon Phillips at or call 0113 859 2228. We hope to arrange a meeting in the next few weeks.



Resident Consultative Group

Our Resident Consultative Group represents the top-level of resident involvement, advising on key strategic issues across LJHA. The group currently has 6 members, representing both General Needs and Sheltered Housing residents. The current members are:

  • Sally Brown
  • David Gloan
  • Hilary Jones
  • Marcia Levy
  • Lizzi Pell
  • Trude Silman
  • Niki Yoshua

The Terms of Reference for the RCG have been drawn up by members of the group in partnership with LJHA, and can be accessed via this link.

The group have also signed up to a Code of Conduct and Confidentiality. Our Hot Topic Group members and Resident Ambassadors have also signed a similar document.

A Board or Sub-Board member will be attending each RCG meeting to develop links between the RCG and Board members. The next meeting will be taking place on 23rd March 2021 when Jayne Wynick, Chair of the LJHA Board, will be attending.


Hot Topic Groups

  • Our Gardening Hot Topic Group has 8 members, and has been working with LJHA to include the voice of residents in the design of the new contract for tender for gardening services. The gardening tender document has been completed and will then be sent to potential contractors. Once responses have been received, the Hot Topic Group will meet to discuss who the contract will be awarded to. It is envisaged the successful provider will commence in Spring 2021.
  • Our Tenant Satisfaction Hot Topic Group has 7 members. The group helped LJHA with the survey questions, and have also been looking at the responses from the first part of the survey – half of our residents completed the survey in September, and another survey will be carried out in March. The group have discussed the key findings from the report, and made some recommendations for things that LJHA should prioritise. These were discussed at the LJHA Operations Sub-Board on 15th December.
  • We have also formed a Repairs Hot Topic Group to look at how LJHA can improve the quality of our repairs and maintenance service. The group currently has 6 members. Their first task has been to help review the Service Charges leaflet and letter in preparation for the letters which all residents will receive in March.
  • We now need volunteers for a new Hot Topic Group to help us to decide on the decoration, fixtures and fittings for the new sheltered housing development which will be completed in 2022. Further information can be found on our Queenshill Development Resident Engagement page.

Hot Topic Groups Terms of Reference

Resident Ambassadors

We have 11 Resident Ambassadors at the moment, who have shown their interest in engaging with their neighbours to find out what matters to them on a day-to-day basis. Once the Tenant Satisfaction Hot Topic Group have made their recommendations, we may ask our Ambassadors to speak to people about their experiences.

Our Ambassadors will also help us to monitor how well the gardening contractors (once they are in place) are performing.

Resident Ambassadors Terms of Reference

The list of Ambassadors are as follows. If you wish to speak to them, please contact the LJHA office.

Bentcliffe Court – Colinne Jackson, Jennifer Purcell

Burton House and Lady Park Court – Hilary Jones and Marcia Levy

Burton Mews – David Gloan

Green Park – Diane Feddy

Queenshill Avenue – Nik Yoshua

Queenshill Drive – Louise and John Diamond

Sheila Saunders Lawn – Murray Burke

Stonegate Way – Pat Dapin and Val King

At the moment, we still need Ambassadors for the following locations:

  • Cranmer Gardens
  • High Moor Close
  • Queenshill Gardens
  • Skyte House
  • Stone Court 

If you are interested in any of these groups, please contact Simon Phillips on 0113 8592228 or via e-mail

Meeting notes from group meetings, and other relevant information, can be supplied on request by contacting Simon.