LJHA are committed to listening to the voice of residents. Every individual resident should listened to by LJHA on issues that matter to them. As part of our accountability to, and transparency with, our residents, and ‘can do’ attitude, we want to demonstrate how we are acting on the ideas, suggestions and areas of improvements which our residents have told us about.
We also want to be able to tell people why we may not be able to act upon all of the ideas or suggestions we receive.
On this page, you can see a list of some of the things we’ve done as part of a running log. We are also including quotes we’ve received from residents, thanking us for work which has been carried out.
In addition, we are including some examples of ‘You Said…..We Couldn’t’, where we explain why we couldn’t do something, or where we had an idea ourselves, but residents were not in favour.
You Said: It would be great to have a storage facility for shared tools and equipment so that tenants can borrow tools to carry out basic repairs in their properties rather than always reporting them and being recharged. A lot of tenants can not afford tools and would find it helpful if we had a borrowing system (possibly deposits to be paid). Tenants should be shown how to do some basic skills so that they know how to do this for themselves. Perhaps we could run a couple of sessions.
We Couldn’t: Having considered this, a shared tool store may be problematic in terms of who would manage it and where it would be, including from a security perspective. In addition, we wouldn’t feel comfortable in a situation where a resident hurt themselves trying to fix something (or made something worse) because they couldn’t afford to pay a rechargeable repair.
You Said: We would like the opportunity to tell LJHA about problems with our properties, as well as ideas to improve the area.
We Did: We started a trial walkabouts programme, beginning with the Queenshill estate, Bentcliffe Court and Green Park. Walkabouts will then take place on a regular basis covering all blocks and schemes.
We asked some sheltered residents on the Queenshill site whether they thought that a menorah outside the new general needs and sheltered blocks would be a good idea.
You Said: “This could be a security risk for residents living on the site and in the surrounding area. Money would be better spent on other things”.
We Couldn’t: Our consultation with sheltered residents led to opinion being very much divided. We had the same number of people who said Yes and No, so this will not be going ahead.
One resident attended over the Day of Atonement and told us:
I attended Queenshill Shul for Kol Nidrei on Wednesday! The Arrangements of Seating and the Open Doors gave a Fresh Atmosphere and I felt All had been done in the interests of Covid Safety- I wore a Mask as requested!!
And brought my own Mahrzor!
Am very Grateful for the opportunity provided!!
With 12 Men I could say Kaddish, as I had Yahrzeit for my Father os!!
You Said: “Will the Queenshill Synagogue be re-opening in time for the High Holy Days?”
We Did: “In the middle of August, the synagogue re-opened, with negotiations with the LJWB to create a risk assessment. This has meant that some residents have been able to attend a synagogue for the first time in 18 months, having not been able to attend elsewhere.
Many thanks to the Powers that Be for The Repairs to my Patio Doors and Double Glazing Replacement!
I can now actually Open them Both, and See through them Both even in the Rain!! Thank you also for the New Gardeners
You Said: “The Sheila Saunders Lawn communal lounge is looking very old compared with the other sheltered complexes. Why can’t improvements be made to the lounge?”
We Did: As part of the redecoration and renovations to the whole of Sheila Saunders Lawn, we have completely transformed the communal lounge. We have new chairs and tables, new paintings, and the conservatory roof has been replaced. You can view some videos showing the new lounge on our You Tube channel here.
Congratulations on a super job on the Sheila Saunders lounge absolutely great give everybody concerned my great full thanks.
You Said: “I am a resident at Stoneleigh Way and I would like somewhere to store my bike safely, but without it causing an obstruction to fellow residents”.
We Did: We consulted with all Stoneleigh Way residents to ask their opinions on the best solution. Following discussion, it has been agreed that the resident in question can purchase a small bike shed to be stored outside the rear of her property without causing any intrusion to others.
You Said: “As residents living Jewish housing association properties, we are worried about our security, particularly when an escalation of violence in Israel-Palestine leads to an increase in anti-semitism.
We Did: We issued a security briefing by e-mail, post and Facebook to all of our residents, reminding them of what to do in the event of any incident.
You Said: “Whenever there’s a Jewish festival, it always seems as though communal volunteers do things for other organisations, and not us”.
We Did: For the festival of Shavuot, we worked with the Leeds Kollel and Brodetsky Primary School to ensure that sheltered residents received a gift of biscuits, and that general needs and sheltered residents received some origami flowers from local children.
You Said: “The pathway in front of flats 1-8 at Bentcliffe Court is dangerous. There is a broken grate and the edging is uneven”.
We Did: We have now fixed this, making the area safer for residents, particularly those who tender the garden area opposite.
You Said: “As residents living in the newer properties on Queenshill Avenue and Queenshill Drive, we want to be able to give you our experiences of living in these homes, and also tell you how Queenshill Development Phase 2 may affect us”.
We Did: We will be setting up a Hot Topic Group of relevant residents, who will help to advise us as the project moves forward.
You Said: “Sheila Saunders Lawn looks a bit shabby compared to the other sheltered buildings on the Queenshill site”
We Did: We are currently in the middle of a programme of works to refurbish and decorate the building. This will include re-roofing the conservatory, repainting individual flat and communal doors and repainting across the whole building. This will be completed in June.
You Said: “We want to know who works for LJHA and who is on the Board”.
We Did: We have now updated our website with clearer information on who works for LJHA, and what their role is. We have also updated information on members of the LJHA Board, Operations Sub-Board and Finance Audit and Risk Sub-Board. In due course, this will be made into a booklet which will be available in hard copy.
You Said: We don’t like the title of our magazine, Tenant Talk. Some of us aren’t tenants and the @Home magazine matched LJHA’s colours. The last magazine was a bit too long.
We Did: For our next magazine, we will be going back to @Home, using the same design and magazine length.
You Said: “We want the voice of tenants and residents to be heard and to work together with LJHA to make things better”.
We Did: We are going to be signing up for the National Housing Federation’s Together with Tenants Charter, and working with the Resident Consultative Group to look at what we need to do across the 6 areas.
You Said: “Customer service needs to be improved”.
We Did: We have rolled out Customer services training for relevant staff.
You Said: “The process for managing repairs to our homes needs to improve”.
We Did: A full review of our repairs service is underway and we have set up a Hot Topic Group of residents. We are also planning to carry out a tendering exercise for our repairs service. This will allow residents to have an input on setting performance indicators, agreed timescales, agreed priorities, and the selection of a contractor.
You Said: “It’s frustrating when someone comes to look at a repair and they say they don’t have the item/s required to complete the repair”.
We Did: We now have contractor stores located in house to help increase right first time. We now have full team meetings to make “quick fixes” to improve service for repairs
You Said: “We only want to receive information on things that matter to us”.
We Did: We have carried out a communications survey to ensure that you will receive information on subjects that you feel are relevant to you.
You Said: “The process for managing how you deal with Anti-Social Behaviour needs to improve”.
We Did: We have now amended and refreshed and policy and procedure. We have also produced a new ASB Reporting Form
You Said: “We want to feel safer in our homes at Stone Court. There is a lot of anti-social behaviour taking place, and there have been neighbour disputes. We want to be able to report things with confidence”.
We Did: With the assistance of the local Community Committee and CST, CCTV cameras have now been installed at Stone Court.
You Said: “We want to be able to understand the information that LJHA provides”.
We Did: We started to produce information in Easy Read and are committed to making information accessible.
You Said: “We want to be able to understand how to make a complaint to LJHA”.
We Did: We have now published our new Complaints Policy following consultation with residents. This includes a Frequently Asked Questions document.
You Said: “We want to be able to discuss the Tenant Satisfaction Survey concerns in more detail”
We Did: We organised 3 focus groups as result of resident survey to discuss the findings in more detail.
You Said: “During Covid, we need to know that when we contact you, we will receive a reply as soon as possible”.
We Did: We have rolled out our Communications Charter to indicate when you should expect a reply from us.
You Said: “The quality of the gardening is poor”.
We Did: We are conducting a retendering of the gardening contract, and have set up a Hot Topic Group of residents to help us select a provider.