To report repairs, you have a few options:
You can call the repair line for a normal repair on 0113 320 7770.
If it is out of office hours, and you have an emergency repair to report, call 07776296318.
You can fill in the form on this page and your repair will be sent to the repairs department.
You can email firstname.lastname@example.org
We organise our repairs depending upon what ‘type’ of repair it is and may ask a number of questions about the repair and your home to diagnose it correctly. This is because we feel it is right to focus first upon those repairs that are most urgent or indeed emergencies (e.g. total loss of electric power) and fix those less urgent repairs (e.g. a loose garden gate) second. Therefore:
An emergency repair will be dealt with within 24 hours, these are repairs where the issue poses a risk of further damage to the property or risk to the tenant (e.g. loss of heating and hot water in the winder period).
An urgent repair will be dealt with within 7 days (e.g. a single radiator or heater not working).
Most repairs are classed as routine repairs and will be dealt with within 28 days of being reported. We always endeavour to get repairs done well before their allocated time frames.
When we book in a repair we will explain the differences and what type of repair yours is.
For routine and urgent repairs you will be given a morning or an afternoon appointment. Morning appointments are between 8AM and 1PM, while afternoon appointments are between 1PM and 4PM. In the case of an emergency repair the contractor will attend to the repair as soon as they can within 24 hours; this may be before 8AM or after 4PM. Please do not worry if your contractor has not arrived within a few hours, as soon as you contact us we will let them know and they will arrive as soon as possible within 24 hours.
Leeds Jewish Housing Association employs in-house trades staff to complete a variety of repair jobs. However we still also rely on specialised contractors as well. Sometimes we may ask these contractors to deal with you directly and book in appointments. All our external contractors have ID to represent themselves.