How rent charges are set

Your rent is set in line with Government guidelines which ask housing providers to use a single method. This aims to create a fairer system so customers renting similar homes in the same area will pay a similar rent, whether they rent from a housing association or council. To protect you, the Government has set a maximum amount of increase for any single year. We’ll review rents every April and give you 28 days’ notice in writing before making any changes.

Payments

Payments are due in advance unless other arrangements have been agreed with us.  The rents we collect pay for the services we provide to you.  This section provides details on how rents can be paid, how we can help those who are having problems paying and what happens if it is not paid on time.

When rent is not paid on time

The first thing we do is make sure those falling into arrears are receiving any welfare benefits they are entitled to and offer them advice on how to manage their money.  Those who continue to fall behind with payments or ignore our letters, phone calls and visits may be taken to court.

While we don’t want to evict anyone from their home, residents who don’t pay their rent and don’t work with us to sort it out, may find us asking the court to evict them.

Any resident who is having problems paying should contact the Finance Team without delay on 0113 320 7777 .

 How rent payments can be made

There are a number of different ways for residents to pay.

  • Direct Debit
    This is the most convenient way to pay on a regular basis.  Payments can be weekly, fortnightly or monthly and on any working day.
  • Office
    By calling into our Stonegate Way Reception at Queenshill Avenue.
  • By post
    By sending a cheque, postal order or money order to LJHA with your name, address and rent reference number written clearly on the back.