The panel’s first review was completed in January 2016 and presented to Board of Management in February. The panel chose the topic of General Needs Voids to Relet process. They analysed data, interviewed officers and contractors, and carried out telephone surveys to tenants. The panel were pleased with how open and transparent everyone involved in the process was. The 11 recommendations were accepted by the Board of Management, and the Service Improvement Panel will revisit with LJHA in 6 and 12 month intervals.
Click the icon below to download the review – General Needs Void to Relet Process
The second review that the panel have completed is based on Communications, and how LJHA communicates with Tenants. Completed December 2016 and presented to the Board of Management in February 2017 – they interviewed various Staff members at many different levels in the organisation, conducted surveys amongst Tenants and used other various methods to collect data, including mystery shopping.
Click the icon below to download the second review – Communications