Beginning in the Summer of 2019, the Leeds Jewish Housing Association have been reviewing how we engage and involve with our residents across both our general needs and sheltered housing communities.
Supported by an expert consultant, Yvonne Davies from Tenant Advisor, we have been looking at what matters to our residents, what we can do better, and perhaps most importantly how we can maximise opportunities for people to get involved in shaping the future of the LJHA.
Resident engagement at the LJHA is co-ordinated by Simon Phillips, our Community Engagement Officer.
Our Resident Involvement and Engagement structure is composed of three main groups:
• The Resident Consultative Group is the highest-level of resident involvement. It feeds in directly to the LJHA Board, Operations Sub-Board and Finance, Risk and Audit Sub-Board. This means that residents can influence the development of strategies, policies and plans and the overall organisational strategy of LJHA.
• Resident Ambassadors are people who live in a particular block or street. Ambassadors collect and communicate areas of concern or ideas, as well as engaging with and informing their neighbours about things that are happening across LJHA.
• Hot Topic Groups are one-off groups to give opinions to staff on services they are receiving or where services have dropped. Hot Topic Groups contain residents who have a particular interest in something. Or they may have experience or expertise in something. We currently have Hot Topic Groups for Tenant Satisfaction Survey, a Gardening Tender, and Repairs and Service Changes.
You can learn more about each of these groups on our ‘Resident Engagement Updates’ page. You can also view our Resident Involvement Strategy – please click here to view the strategy.
If you are interested in getting involved in any of these groups, please contact us.
- You can call the LJHA Office on 0113 320 7777
- You can e-mail Simon at email@example.com
- You can message LJHA on Facebook via the ‘LJHA – Leeds Jewish Housing Association’ page
You can also complete an Expression of Interest form, where you can tell us how you would like to get involved, what services are most important to you, and the skills and knowledge you have. Please click here to view the Expression of Interest form.