On this page, we provide the opportunity for our residents to give their views on a range of things, as well as displaying results of surveys.

LJHA are committed to listening to the voice of residents. Every individual resident should listened to by LJHA on issues that matter to them. As part of our accountability to, and transparency with, our residents, and ‘can do’ attitude, we want to demonstrate how we are acting on the ideas, suggestions and areas of improvements which our residents have told us about.

Would you like to make a suggestion?

You can do this via our online Suggestion Form at https://forms.office.com/r/EyvAcvKQbu.

You can also complete a paper copy. These are available in the reception areas of our communal blocks, and can either be posted in the various postboxes located in reception, given to a Housing Support Worker, or dropped into the LJHA office during opening hours.

The Regulator of Social Housing (RSH) is launching a 12-week consultation from 9 December 2021 on proposals to introduce Tenant Satisfaction Measures.

This is an invitation for you to respond to the consultation.

Tenant satisfaction measures (TSMs) will be part of the package of changes to consumer regulation set out in the Social Housing White Paper. They have set out our initial thinking about how we will put in place changes to consumer regulation in their document Reshaping consumer regulation.

Their proposals would require registered providers of social housing to collect, publish and submit TSMs information. The proposed TSMs would provide data about a landlord’s performance and the quality of its services. This is intended to help tenants hold their landlord to account and help RSH in its future consumer regulation role.

The consultation is open for anyone to respond.

A plain English summary of the consultation and proposed TSMs is available on their website here

The full details of the consultation can be found on their website at https://www.gov.uk/government/consultations/consultation-on-the-introduction-of-tenant-satisfaction-measures

You can respond to the consultation via their online survey, or by email or post if you prefer. The consultation will remain open until 3 March 2022.

If you have any questions about the consultation, please email our Referrals and Regulatory Enquiries team: enquiries@rsh.gov.uk.

We also want to be able to tell people why we may not be able to act upon all of the ideas or suggestions we receive.